What Do I Do If I Experience a Breakdown?

Call us immediately at
1 (877) 385-5757

We will:

• Explain the steps for submitting a claim

• Help you locate a Preferred Repair Centre, if one is nearby

WHAT IS THE PROCESS FOR STARTING A CLAIM AND REPAIRS?

• Take or tow your vehicle to the nearest licensed repair facility

• Advise the Repair Facility that your truck is under warranty with CANADIAN TRUCK WARRANTY

• To begin repairs, you or the Repair Facility must submit a claim via the “Submit A Claim” page on our website, or by emailing us at claims@ctwarranty.ca, and wait for written authorization from CANADIAN TRUCK WARRANTY prior to commencing any repair work

What is Needed to Submit a Claim?

• A detailed estimate including technician’s notes and part numbers

• A recent time-stamped ECM fault code report

• Photos of the odometer and failed components

• In some circumstances, the vehicle’s maintenance records 

These items can be submitted here, or by emailing us at claims@ctwarranty.ca

Official Repair Centres

Claims Procedure

Refer to Limited Warranty Agreement for more information

1. Recovery

Take or tow Your Vehicle to the nearest Licensed Repair Facility. Do not operate Your Vehicle should there be an overheat condition or low oil pressure that is out of range of OEM specifications, otherwise a denial of the claim might occur. Use all means to protect Your Vehicle from further damage.

2. Repair Facility

You must notify the Repairer that Your Vehicle carries a CTW warranty at the time of arrival to the Repairer. You must authorize the Repair Facility to perform any diagnostics of Your Vehicle. Discontinue operation of Your Vehicle immediately – Your claim may be denied if You continue to operate the Vehicle once a claim call has been initiated.

3. Service Order

The Repair Facility must report to CTW with the following information:

• Customer name, phone number and email address (and lien holder, if applicable)
• Complete VIN
• A detailed estimate including the cause of failure, failed components, and a detailed list of required
• Parts and labour costs
• A recent time-stamped ECM fault code report
• Picture of the failed component(s), if applicable
• Picture of current odometer and ECM kilometrage
• Customer’s vehicle-specific maintenance records
• Copy of ownership and insurance may be required
• Failed parts must be retained for 10 days or until claim is paid.

If a claim is not validated by Our claims department, for whatever reason, You will be responsible for

the diagnostics and repairs. Claims can be submitted online at canadiantruckwarranty.ca/claims, by calling 1-877-385-5757 or by emailing claims@ctwarranty.ca.

4. Approval/Denial 

CTW must authorize repairs before Repair Facility can begin work. 

Once all paperwork is received, CTW claims department will review all information and issue  an approval or denial. CTW cannot make a decision until all paperwork is received and must  be received within 5 days of claim start date. 

5. Payment 

Payments for covered claims MUST be paid by CTW directly to the Repair Facility via Check, Wire Transfer, or Credit Card (authorization form required). 

Upon completion of repairs: perform a road test, run a post repair ECM fault codes report and submit along with your parts / labour warranty information and provincial invoice for payment. This information must be received and all monies paid prior to release of the vehicle.